Quality assurance – a basic ingredient for success

Doro places great emphasis on quality control. Regular checks and monitoring are the main elements in developing and manufacturing new products. Fully functional quality control with clear internal and external processes is a condition for being able to take the next step into the product area.

In the past few years Doro has concentrated manufacturing with a limited number of suppliers that have shown to have the capacity to maintain a high, even quality. Before a contract is signed with a new manufacturer, irrespective of product area, Doro carries out a factory evaluation consisting of a careful check of the company and production facilities.

Every manufactured series is then inspected with spotchecks on site at the factory by our own staff before being transported to one of Doro’s central warehouses in Malmö or Paris. Upon arrival at the warehouse the goods once again pass through quality control. In addition to these checks a more comprehensive check is made of the state of quality at all of the suppliers quarterly.

All suppliers are measured in the following areas:

• Forecast level of customer returns

• Delivery checks

• Delivery precision

• Lead times

Doro ranks and measures every manufacturer

In this way both Doro and the supplier can see what level the quality controls are at. Doro often helps with fault finding in the actual manufacturing process in Asia. This provides a great deal of knowledge into the options available for manufacturing new products, but also the ability to improve manufacturing of existing products.

Doro insists that suppliers sign a declaration stating their social responsibility. This declaration includes a number of demands about children and forced labour, working environments, remuneration levels, working hours and the right to belong to a union of choice. Doro’s signing of the declaration gives the company the right to immediately cancel all links with the supplier upon breach of contract.